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Work Experience

Texas A&M University - Technology Services

College Station, Texas | August 2025 - Present

• Provide technical support to campus faculty and staff via phone, email, and in-person.
• Troubleshoot and resolve software/hardware issues, including network connectivity and printers.
• Set up new devices using Microsoft Deployment Toolkit (MDT).
• Install various software in person and remotely.
• Set up conference rooms and classrooms for events.
• Gained in-depth knowledge of computer hardware/software troubleshooting.

Eco Dental Care

Lake Jackson, Texas | May 2020 – August 2025 (Summers)

• Managed bookkeeping and inventory using QuickBooks, optimizing office operations.
• Recovered and validated sensitive data for server deployment and dental software upgrade.
• Communicated with insurance companies to process payments and resolve issues.
• Maintained optimal stock levels and organized office documentation (checks, mail, EOBs, data entry).